| Manages the property to satisfy landlord's obligations to tenants under the lease and to comply with regulatory agreements. |
Supports Residents in complying with lease terms, maintaining housing stability and preventing eviction and also pursuing their rights under the lease. |
ILS training focuses on teaching functional skills to adult consumers who generally have acquired basic self-help skills or who have attendant care and require additional skills to maintain themselves in their chosen living arrangement. (SARC) |
SLS is designed to foster individuals' nurturing relationships, full membership in the community, and work toward their long-range personal goals. Because these may be life-long concerns, Supported Living Services are offered for as long and as often as needed, with the flexibility required to meet a persons' changing needs over time, and without regard solely to the level of disability. Typically, a supported living service agency works with the individual to establish and maintain a safe, stable, and independent life in his or her own home. (DDS) |
| Maintains office hours at the property on a published schedule--number of hours depends on property size. Sets aside one unit for live-in staff but after-hours service is triggered by maintenance emergency. |
Average 4 hours per month. Not on-call for emergencies. No live- in staff. |
Average 24 hours per month. No live-in staff. May have on-call emergency staff depending on provider policy. |
Hours are based on individual support needs, up to 24/7 monitoring and care. May have live-in staff. Required to maintain 24/7 on-call emergency response. |
| Enforces the property rules such as guest policy, quiet hours - sends you a notice if you don't follow the rules - sends termination notice when necessar |
Helps you when you are having trouble following a rule - finds out what additional help you need to follow the rule or if you need an exception. Requests exception as Reasonable Accommodation when appropriate under Fair Housing laws. |
Does repetitive skills teaching to ensure that you learns skills required to follow the rule |
Does repetitive skills teaching to ensure that you learns skills required to follow the rule. May also provide additional direct care and supervision to ensure you are able to follow a rule |
| Collects the rent - sends you a notice if you don't pay the rent on time - sends termination notice when necessary |
Helps you when you are having trouble paying the rent on time - what do you do differently so you have enough money for the rent. Communicates with circle of support when they are involved in rent payment. Advocates for you when you get a notice that the rent is late. Requests a different payment date as a Reasonable Accommodation when appropriate under Fair Housing laws. Helps your apply for community resources for emergency rental assistance when you meet program guidelines. |
Helps you through building skills in: budgeting, time management, and other skills are needed to ensure the rent is paid on time. |
Can help you through building skills in: budgeting, time management, and other skills are needed to ensure the rent is paid on time. May also provide direct care and supervision to make sure rent is paid on time. |
| Conducts regular inspections to make sure you are keeping your unit clean and safe - sends you a notice if you are not - sends a termination notice when necessary |
Meets with you before the unit inspection to help you prepare to have a good inspection. Helps you and your circle of support follow up if there is work to be done after the inspection. Convenes you and circle of support when repeated notices from the property manager affect your housing. |
Assists you in maintaining your apartment through teaching functional skills through modeling, education or examples. Can help you create a schedule of chores |
Assists you in maintaining your apartment through teaching functional skills and also doing some of the daily tasks that the you may find difficult to complete on your own |
| Re-certifies your income on an annual basis - sends you a notice if information is incorrect or missing - sends a termination notice when necessary |
Helps you prepare the paperwork you need for the re-certification. Makes sure you don't miss a deadline. Helps you coordinate with your circle of support to gather up all of the required documents. Supports you during the re-cert meeting |
Helps you in creating a system to keep track of paperwork. Can go with you to the bank, employer or the SSA office to gather documents. |
Helps you in creating a system to keep track of paperwork. Can go with you to the bank, employer or the SSA office to gather documents. |
| Investigates resident complaints, and follows up with lease violations where appropriate when a House Rule has been violated. |
Helps you figure out why you and your neighbor are having a disagreement. Works with you to resolve the conflict and arrive at a plan to prevent it from happening again. |
Helps you through building skills such as: relationships, conflict resolution and boundaries. |
Helps you through building skills such as: relationships, conflict resolution and boundaries. May also provide additional direct supervision to ensure you are safe and maintain boundaries |
| Holds all property resident meetings. Participates in social events coordinated by Resident services if provided for the site. |
Participates and supports you in all property resident meetings and helps to plan additional social events |
Can provide you with more 1 on 1 support at the social events or meetings if needed. |
Can provide you with more 1 on 1 support at the social events or meetings if needed. |
| Gives you deadlines and guidelines for moving in and moving out. Provides Security Deposit disposition within 21 days of your move out. |
Makes sure you have all the help you need to move in or move out on time. Helps you leave your unit in good shape so you can get your security deposit back after you move out. Advocates for you to receive your security deposit back when appropriate |
Assists you in the detailed planning of the actual logistics of moving in or out. Such as: when and how to pack items, when and how to deep clean your apartment, or doing a change of address at the post office |
Assists you in the detailed planning of moving in or out. Such as: when and how to pack items, when and how to deep clean your apartment, or doing a change of address at the post office |
| Available to meet with residents by appointment for lease questions, or problems. |
Meets with you weekly to make sure you are okay and to find out if you need any help with any housing issues or there are needs you and your circle of support should discuss |
Meets with you on a regular schedule to implement skills training in any areas where needed to help you be more independent. |
Meets with you on a regular schedule to provide direct support on any activities of daily living, including meeting your responsibilities as a tenant under the lease. |
| Responds to maintenance requests for work needed in your unit to maintain the building, but does not provide cleaning services in your unit. |
Helps you submit a maintenance request for your unit and follow up on it after you've submitted it. |
Helps you notice when something needs maintenance in your apartment. Helps you alert the Resident Coordinator or Property Manager |
Helps you notice when something needs maintenance in your apartment. Helps you alert the Resident Coordinator or Property Manager |
| Responds when you ask for a reasonable accommodation which is needed to provide equal access because of a disability |
Helps you decide when to submit a request for a reasonable accommodation and helps you to participate in the process for seeking one. Engages additional resources (Project Sentinel, etc.) when needed. |
Helps you notice when you may need something modified in your apartment. Helps you alert the Resident Coordinator or Property Manager |
Helps you notice when you may need something modified in your apartment. Helps you alert the Resident Coordinator or Property Manager |
| Provides emergency maintenance service when a maintenance emergency occurs after hours. Fire, flood, non- working heat, water, or toilet. |
Trains you on what constitutes a maintenance emergency and how to seek help when one occurs. |
Helps you follow procedures to alert the Property Manager of emergency maintenance needs |
Helps you follow procedures to alert the Property Manager of emergency maintenance needs |
| Makes repairs and provides maintenance to all common areas. |
Helps you notify the Property Manager of any repairs or maintenance needed in the common areas |
Helps you notify the Property Manager of any repairs or maintenance needed in the common areas |
Helps you notify the Property Manager of any repairs or maintenance needed in the common areas |
| Prepares a property-wide emergency evacuation plan in case of fire, earthquake, etc, and conducts annual emergency response resident meeting. |
Helps you identify what additional help you will need in such an emergency and works with your circle of support, and others (such as Fire Marshall) to prepare. |
Incorporates additional training and skill building on emergency evacuation plan into independent living skills development. |
Trains all the direct care staff on their responsibilities in event of emergency. Maintains 24-7 on-call for emergencies. |
| Implements policies and procedures for all residents who lose their keys. Informs all residents in policies and procedures for lost keys or keys locked in apartments via the House Rules. |
Helps you and your circle of support create an individual support plan--steps you will take if you lose your keys or lock them in your apartment. |
Trains you and everyone who works with you on steps you will take when you lose keys. |
Trains you and everyone who works with you on the steps you will take if you lose keys. Responds 24-7 to your situation if you need help and staff is not on-site. |
| Provides all residents with grievance procedure to follow if there are complaints about management or management staff. |
Helps you understand the reasons for the Property Manager or Maintenance Manager's actions, inactions and delays and how to pursue your complaint. Helps you present your complaint. |
Trains you in communication and other skills to pursue complaints most effectively. |
Trains you in communications skills and makes sure you have the direct support you need to pursue your complaint. |
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Participates in your SARC planning meetings |
Participates in your SARC planning meetings |
Participates in your SARC planning meetings |
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Keeps the people in your Circle of Support informed and up to date on your housing situation (if you authorize us to) |
Reaches out to the Resident Coordinator for housing expertise when a housing issue comes up (if you authorize us to) |
Reaches out to the Resident Coordinator for housing expertise when a housing issue comes up (if you authorize us to) |
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Connects you to other community resources you might not know about |
Trains you on other activities of daily living, such as budgeting, shopping, food preparation, housecleaning, etc. |
Directly supports you in other activities of daily living, such as self-care, meals, transportation, etc. |
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Convenes monthly social activities or workshops for SARC residents--some at the property and some elsewhere |
Supports you to attend those events. |
Supports you to attend those events. |
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Monitors whether you are having difficulty complying with your lease because you need more or different support services. Discusses this with you and your circle support as your needs change. |
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Refers you and your circle of support to Housing Choices' Housing Coordinators to find other housing if you decide you want to move out. |
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